1 Information we collect
We may collect the following information:
Account and business information
- Full name
- Phone number and WhatsApp number
- Email address
- Business or organisation name
- Business category
- Location, address, opening hours, and social-media links
- Login details and account settings
- Subscription, trial, and payment-status information
Listing information
- Product, service, property, room, event, school, menu, or other listing details
- Photos, descriptions, prices, stock or availability status
- Booking, order, enquiry, or quote-request details
Customer-request information
When a customer uses an AyeLink form or request feature, we may collect:
- Name
- Phone number
- Email address, where provided
- Requested product, service, booking, property, or enquiry details
- Message content and request status
Technical information
- Device type
- Browser type
- IP address
- Pages visited
- Approximate location based on IP address
- Website activity, page views, and WhatsApp-button clicks
- Cookies and similar technologies
Service-request information
When you request domain, hosting, website development, registration support, SEO, social-media, POS, or other business services, we may collect information needed to respond to and deliver the requested service.
2 How we use your information
We may use personal information to:
- Create and manage AyeLink accounts and business pages
- Display public business information and listings
- Process subscriptions, trials, service requests, and advertising requests
- Connect customers with businesses through WhatsApp, forms, orders, enquiries, or bookings
- Provide support and communicate about your account or service
- Improve the AyeLink platform, features, security, and user experience
- Monitor page views, customer requests, and business performance
- Prevent fraud, abuse, spam, scams, and unlawful activity
- Comply with legal, regulatory, accounting, and security requirements
- Send service-related messages and, where permitted, relevant marketing communications
3 Public business information
Business owners choose information to display publicly on their AyeLink business page. This may include the business name, logo, photos, location, WhatsApp number, prices, products, services, availability, and other listing details.
4 Customer information and business owners
When a customer submits an enquiry, order, booking, or request to a listed business, AyeLink may make that information available to the relevant business owner so they can respond.
The business owner is responsible for handling customer information lawfully, securely, and only for the purpose for which it was provided. Business owners must not use customer information for spam, scams, harassment, or unauthorised marketing.
Where AyeLink processes personal information on behalf of a listed business, that business may be responsible for its own privacy obligations as a data controller.
5 WhatsApp and third-party services
AyeLink may provide buttons or links that open WhatsApp, social-media platforms, maps, payment providers, domain registrars, hosting providers, or other third-party services.
When you use those services, their own privacy policies and terms apply. AyeLink does not control how third-party platforms collect or process your information.
AyeLink does not read or store private WhatsApp conversations between customers and businesses unless you separately submit that information to us.
6 How we share information
We may share information only where necessary with:
- Listed businesses, when customers submit an enquiry, order, booking, or request
- Service providers that help us run AyeLink, such as hosting, email, analytics, payment, or customer-support providers
- Government authorities, law-enforcement agencies, regulators, or courts where legally required
- Professional advisers, where necessary for legal, accounting, security, or business purposes
- A buyer, successor, or partner in the event of a lawful business transfer, merger, or restructuring
We do not sell personal information to third parties.
7 Advertising
AyeLink may use public business information, such as a business name, logo, photos, descriptions, and offers, to provide an agreed advertising service.
Paid advertisements may be labelled Featured or Sponsored. We do not share customer contact details with advertisers for their independent marketing without an appropriate lawful basis or your permission.
8 Cookies and analytics
We may use cookies and similar technologies to keep the website working, remember preferences, understand website use, improve performance, and measure page views or button clicks.
You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.
9 Data retention
We keep personal information only for as long as needed for the purposes described in this Privacy Policy, to provide services, resolve disputes, meet legal obligations, or protect AyeLink and its users.
We may retain limited information after an account is closed where needed for security, fraud prevention, legal compliance, accounting, or dispute resolution.
10 Data security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, device, or online transmission is completely secure. You are responsible for keeping your password, account access, and devices secure.
11 Your rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information where appropriate
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
- Lodge a complaint with the relevant data-protection authority
To make a request, contact us using the details below.
12 Children and sensitive information
AyeLink is not designed for collecting sensitive personal information, medical records, student records, or children’s personal information.
Schools, clinics, health providers, and other users must not upload or collect sensitive personal information through AyeLink unless they have appropriate legal authority, safeguards, and consent where required.
13 International data transfers
Some service providers we use may process information outside Kenya. Where this happens, we will take reasonable steps to ensure that information is handled with appropriate safeguards and in accordance with applicable law.
14 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.
15 Contact and complaints
For privacy questions, requests, or complaints, contact:
AyeLink Digital Ventures
Email: [Insert privacy/support email]
Phone/WhatsApp: [Insert support phone number]
Address: [Insert business address]
You may also raise a complaint with the Office of the Data Protection Commissioner where applicable.